Effective Date: 30th of June 2023
This Privacy Policy outlines how Emergency Response Alliance Pty Ltd ("we," "us," or "our") collects, uses, stores, and shares personal information when you use our mobile application available on the Google Play Store and Apple Store (collectively referred to as the "App"). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Google Play Store and Apple Store policies. By using the App, you consent to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us when using the App. This includes, but is not limited to, your name, email address, contact number, and other information you provide during the registration process or through your interaction with the App.
We may collect information about your use of the App, such as device information, IP address, operating system, app version, and usage patterns. This information is collected through automated means, such as cookies and similar technologies.
We may use the personal information you provide to deliver and improve our services, including emergency response assistance, location tracking, and communication during emergencies.
We may use your personal information to send you important updates, notifications, and information related to the App or emergency services.
We may use usage information for analytical purposes, such as monitoring App performance, analyzing usage trends, and improving the user experience.
We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to protect our rights, privacy, safety, or property, as required or permitted by law.
We may share your personal information with trusted third-party service providers who assist us in operating the App and providing the services. These service providers are bound by contractual obligations to keep your information confidential and secure.
In the event of an emergency, we may share your personal information, including your location, with emergency responders and authorities for the purpose of providing assistance and support.
We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to (a) comply with legal obligations, (b) protect our rights or property, (c) prevent or investigate potential violations of our policies or applicable laws, or (d) protect the safety or security of any person.
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You may opt-out of receiving promotional emails and notifications from us by following the instructions provided in such communications. However, we may still send you important updates or information related to the App or emergency services.
You have the right to access, correct, or delete your personal information held by us. You can exercise these rights by contacting us using the information provided at the end of this Privacy Policy.
We reserve the right to modify this Privacy Policy at any time. We will provide notice of any material changes by updating the Effective Date at the top of this Privacy Policy or by other means as required by applicable law. We encourage you to review this Privacy Policy periodically for any changes.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@erasafety.net or by mail using the details provided below:
Emergency Response Alliance Pty Ltd
C/- SUPERIOR BUSINESS & TAX
SUITE 1
37A BRANDON STREET
SOUTH PERTH, WA 6151
By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.